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RIMI has launched its first employee-free concept store, implemented by BISS. RIMI Express, located in the well-known Noblessner district in Tallinn. The 32-square-meter store is built from wood, an energy-efficient and environmentally friendly material.
The self-service store concept allows customers to manage the entire shopping process independently. To enter the store, a bank card is required; once scanned, the doors open, allowing the customer to begin shopping. The customer scans their items and pays at the self-service checkout using a bank card.
The store offers around 600 everyday essential items. Customers can purchase packaged fruits and vegetables, ready-made meals, snacks, drinks, cooking ingredients, as well as hygiene and first-necessity items. The store does not sell items that require weighing by the customer, and alcohol and tobacco products are not available.
"This is an entirely new approach in terms of both technical solutions and customer experience. The Noblessner district, with its modern and innovative atmosphere, was chosen as the ideal location to test our new store concept. This pilot project provides us with valuable experience in offering shopping opportunities to both locals and tourists during major summer events and to large crowds. We are grateful to everyone who contributed to the implementation of this pilot project and eagerly await our customers' first impressions and feedback."
BISS, the largest manufacturer of parking management, access control, and vehicle flow management solutions, undertook the technical aspects of the pilot project by implementing an innovative access system in the RIMI self-service store in Estonia.
BISS installed modern controllers, integrating them with the POS terminal and store doors, which open only after card authorization. This system allows customers to easily enter and exit the store using a bank card, while those who haven't made a purchase can exit manually by pressing the exit button. The store also features a people-counting system that automatically tracks the number of people inside. If the store reaches its maximum capacity, the system automatically regulates access, requiring new customers to wait in line outside. This system ensures a convenient shopping experience while maintaining safety and transparency.
"The pilot project in Estonia opens new doors for effective and modern self-service store management. This is BISS's first step in the direction of exports, in which we are actively involved and investing this year. We are particularly pleased to collaborate with a partner like Rimi, and we also plan to implement several projects in the Baltic States this year."
