Rīgas Satiksme, the public transport and parking authority of Latvia’s capital, operates a vast network of on-street parking across Riga. Faced with aging infrastructure, high maintenance costs, and growing user dissatisfaction, Rīgas Satiksme needed an efficient, budget-conscious way to modernize its parking system without undergoing a full hardware replacement.

In collaboration with BISS, the authority embarked on a smart retrofit initiative that significantly reduced operational costs, increased user satisfaction, and introduced new revenue streams—all while extending the life of its existing infrastructure.

Project Overview

• A comprehensive retrofit of 200 parking paystations (150 active + 50 reserve) across six different zones
• Retention of existing housings, screens, and POS devices, with upgrades to internal components and software
• Fast-track delivery with custom software development completed in just four months, followed by implementation in 2.5 months
• Seamless integration with four internal systems: payment hub, post-payment module, data lake, and operations hub
• Support for modern features such as post-payment notices and monthly permit payments, increasing service flexibility
• Significantly lower implementation cost—up to 70% savings compared to full paystation replacement
• New digital features including electronic receipts, enhancing the user experience and reducing environmental impact
• Proactive system monitoring and real-time alerts to minimize downtime and reduce maintenance costs
• Regular UI/UX updates and feature rollouts enabled by a flexible, future-ready architecture

Facts & Figures

Location: Latvia, Riga
Installation Year: 2024
Number of Paystations: 200 (150 in use + 50 reserve)
Monthly Transactions: 50,000+
Additional Revenue: 15% of income from new features like post-payment
Cost Savings: Up to 70% compared to full hardware replacement

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